Practical advices and information
Your wellbeing begins at the Espace Henri Chenot and continues at home.
Beginning of your stay and departure
Preferably on a Saturday, guests are received at the Espace Henri Chenot Reception between 3pm and 6pm where details of their programmes will be explained and they will receive the various appointments for treatments during their stay.
On arrival, guests will be given their individual record and informative materials, an individual questionnaire, a reminder of their appointments, as well as a bathrobe and slippers. Check-out is at 11am and a late check-out may be requested, availability permitting.
The outdoor swimming pool is operational and heated from 1st May to 31st October.
The indoor swimming pool is operational and heated throughout the year.
Reservations and general cancellation conditions
To confirm bookings a deposit of € 2,000 per person is required.
Bookings can be cancelled up to 21 days prior to date of arrival. The penalty payable for later cancellations is calculated as follows:
- from 20 days prior to arrival: 20% of the total booking price
- from 14 days prior to arrival: 50% of the total booking price
- from 7 days prior to arrival: 80% of the total booking price
- one day before arrival or no-show: 100% of the total booking price
In the event of early departure, customers must pay the original number of nights booked in full.
The booking can be changed in terms of arrival date without penalty up to 14 days prior arrival. Arrival date changes within 14 days prior arrival will be subject to a penalty of € 2.000,00 per person.
The important effects obtained from treatments received at the Espace Henri Chenot do not wear off as soon as your stay at Palace Merano ends, but continue once you return home, thanks to the recommendations and advice you receive during the programme from the team of specialists working at the Espace Henri Chenot.
The added value of treatment at the Espace Henri Chenot is represented by the knowledge you have acquired during your stay and the individual information provided to each guest.
To capitalise on the significant results achieved, we recommend our guests keep their individual record given to them at the start of their treatment programme, not only for the precious diet information it contains, but especially because it contains the knowledge acquired during your stay on your body and on the systems of maintaining a healthy state, prolonging the benefits and mental and physical wellbeing acquired.
We recommend you pack a bathing costume, tracksuit and running shoes. Guests can have breakfast and lunch in their bathrobe, however for dinner in the dietetic restaurants of Palace Merano elegant-smart clothing is required.
In order to make your stay quiet and relaxed, we have set the minimum age of 8 years for children. We therefore
conform to the wishes of many guests for a relaxing atmosphere.
The parents or accompanying persons bear full responsibility and have to look after the children in the restaurant and in the swimming pool. Ball games or noise-generating games (in the park) are not allowed. On request we can arrange professional services for outdoor activities such as tennis, hiking, etc.)
Price: Aged 8 to 12, with a bed in their parents' room: Price € 125.00.- per day. Meals will be charged à la carte.
Aged 13 years and over, with a bed in their parents' room. Price € 160.00. Meals will be charged à la carte.
Only one small dog per room is admitted. During the day dogs have to be followed by the owner or by a dog sitter (dog sitting service upon request and extra charge). Dogs are not allowed to stay alone in the room. Dogs have to be at a leash all times in the common areas of the hotel. Dogs are not allowed in the following areas: Restaurant, terraces, bar, the Spa and Medical departments, all treatment rooms, the indoor and outdoor pool area, the main hotel park & garden. For damages or spots caused by dogs, the Hotel Management reserves the right to charge the extra cleaning or replacement costs without notice.
Price € 45,00 per day. Feed to pay extra.