Practical advices and information
Your wellbeing begins at the Espace Henri Chenot and continues at home.
Beginning of your stay and departure
Preferably on a Saturday, guests are received at the Espace Henri Chenot Reception between 3pm and 6pm where details of their programmes will be explained and they will receive the various appointments for treatments during their stay.
On arrival, guests will be given their individual record and informative materials, an individual questionnaire, a reminder of their appointments, as well as a bathrobe and slippers. Check-out is at 11am and a late check-out may be requested, availability permitting.
Reservations and general cancellation conditions
To confirm bookings a deposit of € 2,000 per person is required.
Bookings can be cancelled up to 21 days prior to date of arrival. The penalty payable for later cancellations is calculated as follows:
- from 20 days prior to arrival: 20% of the total booking price
- from 14 days prior to arrival: 50% of the total booking price
- from 7 days prior to arrival: 80% of the total booking price
- one day before arrival or no-show: 100% of the total booking price
In the event of early departure, customers must pay the original number of nights booked in full.
The booking can be changed in terms of arrival date without penalty up to 14 days prior arrival. Arrival date changes within 14 days prior arrival will be subject to a penalty of € 2.000,00 per person.
The important effects obtained from treatments received at the Espace Henri Chenot do not wear off as soon as your stay at Palace Merano ends, but continue once you return home, thanks to the recommendations and advice you receive during the programme from the team of specialists working at the Espace Henri Chenot.
The added value of treatment at the Espace Henri Chenot is represented by the knowledge you have acquired during your stay and the individual information provided to each guest.
To capitalise on the significant results achieved, we recommend our guests keep their individual record given to them at the start of their treatment programme, not only for the precious diet information it contains, but especially because it contains the knowledge acquired during your stay on your body and on the systems of maintaining a healthy state, prolonging the benefits and mental and physical wellbeing acquired.
We recommend you pack a bathing costume, tracksuit and running shoes. Guests can have breakfast and lunch in their bathrobe, however for dinner in the dietetic restaurants of Palace Merano elegant-smart clothing is required.
No charge for children up to 2 years old sharing a room with their parents. Price reduction for children from 3 to 12 years old sharing a room with their parents.
On request, a babysitting service is available for the entire duration of your stay.