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Info & Policy

Terms & conditions for bookings and cancellations

A deposit of €2,000 per person is required to confirm bookings.
Cancellations may be made up to 21 days before the arrival date. In the event of cancellation after this date, the following charges will be applied:   

  • 20 days or less before arrival date: 20% of the total cost of the stay
  • 14 days or less before arrival date: 50% of the total cost of the stay
  • 7 days or less before arrival date: 80% of the total cost of the stay
  • one day before arrival or failure to arrive: 100% of the total cost of the stay.

In the event of an early departure from the hotel, you will nonetheless be required to pay for the services you have booked.

The arrival date may be changed up to 14 days before the date booked. In the event of the arrival date being changed with less than 14 days’ notice, a charge of €2,000 per person will be applied.

Checking in / Checking out

Guests may check in from 3:00pm on the day of arrival.

Guest must check out by 11:00am on the day of departure. Late check-out on request. In the event of early departure, all the nights the room was booked for will be charged.


The prices given are per room per night, are subject to availability and may change without prior notice.


On request, the hotel can arrange for private limousine transfers to and from the hotel, charged separately. Palace Merano shuttle service at a flat rate available on Friday, Saturday and Sunday to and from Venice airport (coinciding with Airfrance flights). For more information and bookings, contact our reception staff.


All our guests may wear a bathrobe in our restaurants for breakfast and lunch. At dinner, smart-casual wear is required. We also recommend packing a swimming costume, tracksuit and running shoes.

Mobile phones

We kindly ask our guests to respect the other guests’ need for peace and quiet by not using their mobile phones in the restaurants and when in the various treatment areas or around the swimming pool.


In order to ensure peace and quiet for all our guests, we do not allow children under the age of 8 at the hotel.  

The parents or babysitters of children and adolescents have full responsibility for them, and must supervise them in the restaurant and the swimming pool area. Ball games and other noisy forms of play will not be tolerated.   

On request, we can arrange for children to receive a professional activity service including tennis, excursions and more.  


  • €145.00 a day for children between the ages of 8 and 12, sleeping on an additional bed in their parents’ room. Meals à la carte.
  • €165.00 a day for children from the age of 13, sleeping on an additional bed in their parents’ room. Meals à la carte.


Only one small dog (up to 4kg in weight) is allowed in each bedroom. The dog must be supervised by the owner or a dogsitter throughout the stay. Our dogsitter service must be requested in advance and is charged separately. The dog must never be left alone in the bedroom.

The dog must be on a leash when brought to the communal areas of the hotel. Dogs are not admitted to the following areas: the restaurant, the terraces, the bars, the park and main garden, the indoor and outdoor pools, the spa, the medical centre and the treatment booths. The Management reserves the right to charge the owner without prior notice in the event of any breakages or stains caused by the dog.

Charge: €45.00 a day, not including food.

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