FAQ

The ST. JOSEF Health Centre is right next to Palace Merano and just a stone’s throw from the property. It is easy to get to and, on request and subject to availability, staff are available to accompany guests.

The service is available exclusively to Palace Merano guests and must be booked at least two weeks before your arrival date.

If you're interested in having a specific check-up during your stay at Palace Merano (e.g. cardiology, gastroenterology or dermatology), simply inform our reservations office (+39 0473 271 399 / reservations@palace.it).

Once the appointment has been confirmed, the Palace Merano planning office will add the check-up directly to the guest’s schedule. On the day of the appointment, Palace Merano reception staff will arrange for a personal chaperone or private transfer if you prefer.

ST. JOSEF has a special area dedicated exclusively to welcoming Palace Merano guests, who will be accompanied straight to the examination area, with no waiting.

The average duration of each appointment is:

• Urology: 45 minutes
• Cardiology: 60 minutes
• Gastroenterology: 30 to 150 minutes (examinations requiring preparation may take longer or require an extra day’s accommodation)
• Ophthalmology: 30 minutes
• Dermatology: 30 minutes

The stated duration does not include transfer times and may vary according to specific needs. Samples (blood, urine, etc.) are taken directly at the Palace Merano medical centre.

These results are sent to the ST. JOSEF Health Centre prior to the check-up to allow for thorough analysis and appropriate diagnostic support.

The results will be reviewed and communicated directly by the ST. JOSEF specialist during the examination. The referring physician at Palace Merano will then provide an additional interpretation to align the clinical data with the treatment program.

For convenience, payment for specialist check-ups is made directly at the Palace Merano desk at check-out. Our staff will be available to assist with all administrative formalities.

Not necessarily. However, for in-depth check-ups or multiple examinations spread over several days, it may be advisable to add 1 or 2 days to your stay. In particular, for the “Gastroenterological Plus Check-up”, an additional day is recommended. Our team will be happy to help find the most convenient solution.

• Before your arrival: Palace Merano Reservations Office (+39 0473 271 399 / reservations@palace.it)
• During your stay: Palace Merano Revital Medical Center (extension 258, from 7.30 a.m. to 5.00 p.m.)

Yes, you can cancel or change your appointment without any additional fees up to 24 hours in advance. In the event of unforeseen requests or needs, please contact the Concierge as soon as possible on extension 200. We will do our utmost to accommodate your needs.

The original reports are handed directly to the guest at the time of the examination and shared with the attending physician at Palace Merano.

Yes, the medical check-ups are designed to seamlessly integrate with the treatment program and even enhance it by providing additional clinical information. Our staff will coordinate the appointments to ensure a smooth and comfortable stay.

Reimbursement by health insurance depends on the agreements in place in your country of residence and the terms of private health insurance policies. Guests are advised to check directly with their insurer.

The examinations are fully tax-deductible for all Italian citizens, excluding administrative fees. On request, we will provide all documentation needed to facilitate reimbursement.

Yes, on request and subject to availability, we offer a personal chaperone and interpreting service to ensure both comfort and clarity.